Welcome to the new Dog & Bone website!

free delivery on all uk orders!

customer service

If we can assist in any way, please give us a ring on the number at the bottom of this page, or alternatively email us at hello@dog-and-bone.co.uk, we are here to help.

Our guarantee

At dog & bone we are very proud of our products and services. If you are happy with what we do, please tell your friends. If you're not, please tell us! We would love to have the opportunity to put it right, and will cheerfully attend to the problem. This does not affect your statutory rights.

If anything we do fails to meet your expectations, please either call us on the number at the bottom of this page, or email us at hello@dog-and-bone.co.uk.

Why can't I find any postage charges?

Because there are none! We offer FREE standard postage on all of our products to the UK mainland - everyone likes free stuff!

Postage within the UK mainland is sent using Royal Mail Second Class. If you need your order urgently, we offer a speedier service guaranteed next day before 1pm for an additional £4.95 (within the mainland UK, excludes Northern Ireland) or if you are one of our many international customers, simply add the international delivery option which can be found on every product page.

When will I receive my order?

Items are generally dispatched within 24 hours. Standard Delivery is sent by Royal Mail Second Class which aims for delivery in a minimum of 3 days. Please call us if your order is urgent and we can arrange next day shipping as detailed above. Overseas orders will be quoted before dispatch; we can ship to most countries, please call or email for a quotation.

I want to return my order, what do I do?

We personally check all orders before they leave so hopefully you'll never need to be inconvenienced with returning anything. However, if your order does arrive broken or faulty, simply click here and we'll happily replace or refund.

Your privacy is assured

We do not pass our customers' names and addresses on to any third party for their own use. We would like to retain your details after fulfilling your order to send you further information and for marketing and analysis purposes here at dog & bone. If you do not want us to use your information in this way, please tell us.

We do not store credit card or payment details.

What about testing?

We test our products on animals (gasp! but don't worry, it's just Sandy, our office dog, insisting on playing with a test version of each item!)

We only sell products that work and send you tips on how to get the most out of them, too. You can rest assured that we've either used them with our own dogs or one of our customers or specialist advisors has particularly recommended them. It's a promise we're proud to keep.

Value for money

None of us like to pay over the odds, especially in the current financial climate. Whilst we won't compromise certain dog & bone values - for instance our products work really well to capture and maintain your dog's attention - we will ensure you always get good value for money. If you sign up to our email newsletter, you'll see we offer regular offers for subscribers.

payments accepted via Visa, Visa Debit, JCB, Mastercard, Maestro, and PayPal