Legal information

PLEASE READ THESE DOCUMENTS CAREFULLY BEFORE USING THIS SITE

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Terms

Terms and Conditions

This Terms of Use document (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.dog-and-bone.co.uk whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Our Acceptable Use Policy is set out in this document. It sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy can be found in the privacy policy document referred to above which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and conditions of supply will apply to the sales (see below)

Information about us

www.dog-and-bone.co.uk is a site operated by Dog & Bone. We are registered in England and Wales under company number 07390498 and have our registered office and trading address at 29 Gage Close, Royston, Hertfordshire, SG8 7BE. We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info @ dog - and - bone .co .uk (without the spaces).

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. This is for your own protection. We have permission to use all the images on our site. It is unwise to use images for which you have not obtained copyright.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply (see below).

Uploading content to our site

Any material uploaded to the site is done so by employees of Dog & Bone. If you wish any personal material to be uploaded to the site, such as a photo of your dog on the My Haqihana page, you must send such material to Dog & Bone at info @ dog - and - bone .co .uk (without the spaces) to request this, and you have the right to request that any of the material you have supplied is amended or removed. In addition, you must be the copyright holder of any material you supply to us.

Any content uploaded to our site on your behalf will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

If a third party states that any content posted or our uploaded to our site on your behalf constitutes a violation of their intellectual property rights, or of their right to privacy, then you would be liable for any claims made against that material.

Rights you licence

When content is uploaded to our site on your behalf, you grant the following licenses:

A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and

A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.

We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to make any use of content on our site other than that set out above, please contact info @ dog - and - bone .co .uk.(without the spaces).

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Appeals Procedure for students enrolled on CPD courses
Where an assessment takes place, all learners are assessed against the relevant learning outcomes for the course and regulating organisation criteria, where applicable. Assessment decisions are made either by external speakers, or internal Assessors.
Prior to the assessment date, it is the responsibility of the learner to notify us of any medical problem which may affect the learner’s performance adversely in the assessment process. If learners wish to appeal against an assessor’s decision or apply for reasonable adjustment or special consideration, the learner should discuss on the day they receive the assessment decision their intention to appeal that decision directly with the Assessor. If the learner is dissatisfied with the outcome of this discussion, the learner should contact Dog & Bone through the contact form within five days of the date of the assessment and include with it any supporting evidence. Appeals received after this time will not be heard. Once received by us, Dog & Bone will investigate the appeal and respond in writing to the learner with a decision within 20 working days of receipt of the form. Where an assessment is completed by an external speaker, the appeals process would be between the learner and the speaker Dog & Bone will only act in an advisory capacity.

Course Content Review Policy
Dog & Bone takes the standard of its courses very seriously. Speakers are asses via personal recommendations, word of mouth, social media reviews and online research. We focus on ensuring the content is appropriate and the course content is up to date and accurate. However the specific information provided during the event is given by our speaker and Dog & Bone do not censor the information given by the speaker after we have carefully selected them.

Malpractice Policy
Dog & Bone treats all cases of suspected malpractice / maladministration very seriously and will investigate all suspected and reported incidents of possible malpractice. ‘Malpractice’ is defined as any act, or failure to act, that threatens or compromises the integrity of the assessment processor and the validity of Dog & Bone training events and their certification. This includes maladministration, falsification of documents, acts of plagiarism or other academic misconduct, actions that compromise the reputation or authority of its employees or associates. Any case of suspected malpractice must be reported within two working days from its discovery by using the Contact Form, including all evidence and any relevant statements from other individuals. Dog & Bone will investigate each case to ascertain whether malpractice has occurred, to establish the full facts and circumstances and promptly take all reasonable steps to prevent or mitigate any adverse effect, as far as possible, and to correct it. The individual(s) concerned will be informed of the investigation. If a case of malpractice is upheld, Dog & Bone may impose sanctions or other penalties on the individual(s) concerned. These may include written warnings, reporting to relevant authorities or organisations, or removal from the course. Records of all malpractice cases and their outcomes are maintained by Dog & Bone for a period of at least five years and are subject to regular monitoring and review.

Equal Opportunities Learner’s Charter
“Everyone has a part to play in ensuring we achieve equality of opportunity. We believe that a positive attitude towards equality and diversity is right for our people, our clients and our business suppliers. This means that we must encourage all our people to welcome diversity and respect each person’s individuality”. Dog & Bone is committed to ensuring that the admissions process will be open and transparent, and that no individual or group receives less favourable treatment by virtue of age, disability, economic status, faith, gender, marital status, sexuality, race, colour, and nationality, ethnic or national origin.
At any Dog & Bone event, you can expect
• to receive a highly quality learning experience
• to be given equal opportunities and treated fairly
• to be treated with courtesy
• to have access to advice, guidance and support to ensure your choices are informed ones and that your learning needs are met
• to learn in a healthy and safe environment
• to be provided with timely and appropriate information on your progress (where the course involves an assessment)
• to have staff listen to any issues, suggestions or concerns you may have, and to respond in a relevant manner
In turn as a customer of Dog & Bone we would like you to:
• be fully committed to your course
• treat our staff with courtesy
• provide us with appropriate information to help us meet your learning and assessment needs
• ensure that your behaviour contributes to a healthy and safe environment
• abide by any rules specifically relating to online assessment
• communicate issues, suggestions or concerns
If for any reason you wish to make a formal complaint, then please access our formal complaints procedure on the website

Reasonable Adjustments Policy
Dog & Bone has a duty under the Equality Act 2010 to make any reasonable adjustments that can be made for our learners to ensure they are not discriminated against. We aim to facilitate open and fair access to our training for learners without compromising the quality of training or assessment. Dog & Bone achieve this through reasonable adjustments (agreed at point of booking/registration at least 28 days before an event, detailing any adjustments that may be needed). Adjustments must not affect the quality and reliability of the learning outcomes nor must they give the learner an advantage over other learners undertaking the same or similar training. A special consideration request can be made during or after a training event to reflect temporary illness, injury or indisposition that occurred at the time of the event. Not all requests for reasonable adjustments may be granted if they are not deemed reasonable, permissible or practical.

Complaints

If you have a complaint about our products or services, please let us know, we are very keen to ensure we provide quality products, a speedy delivery service and the smooth running of our events and we are more than happy to look into any problems you have and come to a conclusion that suits both parties. If you would like to open a formal complaint, please email the information to complaints @ dog - and - bone.co.uk (please remove the spaces). Your complaint will be considered by the directors of the company and the aim will be to send a report to you within 10 working days. If you are not satisfied with our response the next step is to request a full meeting of the Dog and Bone Management Committee to be convened to discuss the issue. The Dog and Bone Management Committee comprises all Company Directors, all Shareholders and all Employees of the company. We aim to arrange this meeting within 20 working days of the request. The committee will discuss the issue and make a decision regarding appropriate action that may be required to resolve the situation. You will be contacted in writing with their decision. The decision of the executive committee is final.

To contact us, please email info @ dog - and - bone .co .uk (without the spaces).

Thank you for visiting our site.

Sale of Goods and Services

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. When you order goods from Dog & Bone Ltd you are deemed to have understood and accepted them.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. If you are ordering from outside the UK, our payment partner will convert your order into your relevant currency.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Accuracy of content

We have taken care in the preparation of the content of this website, to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

4. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

5. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

6. Price

The prices payable for goods that you order are as set out on our website. There is no VAT on Dog & Bone products or seminar places purchased after March 2019.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Prices of goods displayed in and ordered through the website may differ from prices at live events and seminars.

7. Payment terms

We will take payment upon receipt of your order from your credit or debit card or via PayPal. We accept all major credit and debit cards with the exception of American Express. The card must be registered to the billing address but the billing address does not need to match the shipping address. However, we accept no liability if a delivery is delayed because you did not give us the correct payment details or the correct shipping address. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

We are unable to accept cards that are due to expire within the next 5 days. All payments made in our online shop are handled by a secure third-party payment handling company and no credit card numbers are held in clear text on any website.

8. Delivery charges

We do not charge for delivery except for orders overseas and special delivery.

9. Delivery

9.1 We aim to despatch standard orders within 24 hours. However, this may take longer during busy periods.

9.2 We do not charge for delivery of standard items within the UK. Items posted (within the mainland UK, excludes Northern Ireland) are sent by Royal Mail Second Class or similar. If you'd like your order delivered urgently, we offer a Royal Mail Special Delivery service (excepting Saturday Special Delivery) but your order would need to be in by 3pm to catch this. The price for this is automatically calculated on the website if you choose this option. Please note that this option is withdrawn occasionally for operational reasons.

9.3 Charges for overseas orders are calculated at the checkout and will be quoted before confirmation of your order.

9.4 KONG orders (where stock is available are normally dispatched within a week of payment).

9.5 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered (unless this is caused by our negligence). We will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.

9.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

11. Cancellation rights

11.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

11.2 Should you wish to cancel your order, please notify us by email on info @ dog - and - bone .co .uk (without the spaces).

11.3 You cannot cancel your contract if the goods are unfit for resale. (i.e. if a harness has clearly been warn, is dirty or damaged or if the tags have been removed) or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

11.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

11.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us by whichever means you used to pay within 14 calendar days minus the cost of posting the item to you unless you paid for delivery.

11.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation)

12. Cancellation by us

12.1 We reserve the right not to process your order if:

12.1.1 We have insufficient stock to deliver the goods you have ordered;

12.1.2 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

12.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us by whichever means you used to pay as soon as possible, but in any event within 14 days.

13 Returns and Refunds

13.1 Please quote your name and order number in correspondence.

13.2 If there is a problem with the goods:

13.2.1 Please contact us. You can do so by email at info @ dog - and - bone .co .uk (without the spaces).

13.2.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

13.2.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must inform us within 2 working days and either return them in person to where you bought them or post them back to us. We will pay the cost of postage.

13.2.4 We would aim to refund or re-credit any monies owed within 30 days.

13.3 If you would like to exchange an item:

13.3.1 If you would like to exchange an item, for example a harness for a different size, it needs to be returned in a new and unused condition (including still having the tags attached) and packaged with care.

13.3.2 It would need to be returned at your expense and we would also require you to cover the cost of sending the replacement.

13.3.3 Returned items which are not in a new or unused condition will not be credited unless they are faulty. All products are sold on the basis that they are suitable for the use described by the manufacturer and will be covered by the manufacturer’s warranty.

13.3.4 Where a product has a security seal, a refund or exchange will not be given if the seal is broken. If the product is a Haqihana lead or harness, no refund will be given if the tags have been removed or damaged.

13.3.5 Gift cards and vouchers cannot be returned or exchanged for cash.

13.4 If you would like a refund on an item which is not faulty

13.4.1 We can refund returned items as long as the item is fit for resale in a new and unused condition. In the case of Haqihana harnesses and leads, the tags must also still be present. No refund will be given if the tags have been removed or damaged.

13.4.2 The item(s) would need to be returned at your expense and the original cost of sending the item(s) would be deducted in instances where postage was not originally charged.

14. Liability

14.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), you would need to inform us and we will provide you with a full refund.

14.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control.

14.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

14.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

14.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

15. Learn Events and Seminars

15.1 We have no control over the content of seminars and workshops and cannot be held liable for the opinions expressed or the actual content. Publicity and marketing text to promote the learn events is provided by the speaker and any complaints should be made to them directly.

15.2 Discounts may be available for groups, students and anyone working with a dog charity. Details are available on request. Evidence of charity worker/volunteer or student status may be required at the event.

15.3 We hope you understand that when we plan seminars and workshops, venues, caterers and speakers require firm commitments (in the form of non-refundable deposits) from us in order to secure their services on the dates we require. If you find you are unable to attend an event, we are happy for you to offer your place to someone else. We would just need you to let us know and for you or they to pass on their details so that we can contact them.

15.4 If you need a refund we have established a sliding scale of refunds in relation to how much notice you are able to give. If you e-mail or phone us within the following time frames you can request a full or partial refund as follows:

- - 100% of fees paid – 3 or more months from the date of event. (see note below *)
  - 75% of fees paid - 1 or more month but less than three months from the date of event.
  - 50% of fees paid – 1 or more week but less than one month from the date of event.
  - No refunds are given less than one week from the date of the event.

* Please note: If you have paid for your seminar place through PayPal, they apply a fee to Dog & Bone for this. This fee is not refunded beyond 60 days of the date of purchase. Therefore, refunds issued by Dog & Bone beyond the 60-day limit will be less 5% to take account of this.

16. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at info @ dog - and - bone .co .uk (without the spaces) and all notices from us to you will be displayed on our website from time to time.

17. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

18. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

22. Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

Goods

Privacy Policy

Privacy

Dog & Bone ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use [https://www.dog-and-bone.co.uk/terms-and-conditions] and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.dog-and-bone.co.uk you are accepting and consenting to the practices described in this policy. Dog & Bone may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Dog & Bone Limited of Gage Close, Royston, Herts, SG8 7BE

INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on www.dog-and-bone.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a video, watch a video, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:

Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you.
- If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please inform us by email;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Dog & Bone or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (https://www.dog-and-bone.co.uk/terms-and-conditions) and other agreements; or to protect the rights, property, or safety of Dog & Bone, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello @ dog-and-bone.co.uk (without the spaces).
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or embedded content such as YouTube videos. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello @ dog-and-bone.co.uk (without the spaces).

Accessibility statement

Dog & bone is committed to providing a website that is accessible to the widest possible audience. We actively work to ensure that our website is accessible and usable by people of all abilities. We are continually working to maintain the accessibility of this website. If you experience any problem accessing the site then please contact us.

Web standards and technologies

The website www.dog-and-bone.co.uk has been built to comply with W3C standards for HTML and CSS. These technologies are relied upon throughout the site.

Dog & bone displays videos in Flash format. If you do not have Flash player installed on your computer, it is free and can be downloaded easily from get.adobe.com/flashplayer.

In addition this website uses JavaScript. This is not relied upon and the website works perfectly well without it. Where JavaScript has been used, the site meets the same high levels of accessibility as the rest of the site.

Dog & bone accessibility preferences

Depending on which browser you are using, you should be able to change the way this website looks to best suit your requirements.

Font size - you can adjust the size of the text on www.dog-and-bone.co.uk with your browser. In Internet Explorer 7 and 8 and Firefox you can zoom in and out of a page by pressing "Ctrl" and "-" or "+". With other browsers you may need to use the menu system.

Text and colour changes - if you find the white background difficult to use, you can change the text and background colours in most browsers using the menu system under a heading such as "tools".

Accessibility Wizard

If you are using Windows, there is a program called Accessibility Wizard that guides you through the process of customizing your computer with tools designed to help meet your vision, hearing, or mobility needs. Accessibility options (such as StickyKeys, ShowSounds, and Mousekeys) help users with disabilities to make full use of the computer. Some of the options, such as MouseKeys, may be of interest to all users. Once the Accessibility tools are set up, they can be accessed through Control Panel and the Accessibility menu.

Dog & bone supported browsers

The website www.dog-and-bone.co.uk displays correctly in all popular browsers, and degrades gracefully in older browsers.

Supported browsers include: Firefox, Internet Explorer 7 and 8 and Google Chrome on the PC and Firefox, Safari, Google Chrome and Opera on the Mac.

Other browsers are partially supported but there is no guarantee that it will look identical to other browsers. You should regularly upgrade your browser, most browsers can be upgraded easily at www.browserupgrade.info/how-to-upgrade/#download.

Feedback about www.dog-and-bone.co.uk accessibility

Your suggestions and feedback on the accessibility of www.dog-and-bone.co.uk are very much appreciated. If you have found any problems or would like to contact us, please do so with the contact us page.

Further information

For further information on various disabilities, the BBC has a lot of very helpful information available at www.bbc.co.uk/accessibility.

Accessibility